Your order will be delivered to the address you provided during your order.

For any product available in stock, shipment is made within 48/72 hours.

All shipments are sent with a tracking number.

Tracking numbers can be traced on the website https://www.17track.net

XL-SHOPS makes every effort to respect the shipping deadlines mentioned on the website but cannot be held responsible for the consequences of a delivery delay or a loss of package caused by a third party or by your own actions or due to an unforeseeable and insurmountable event constituting a case of force majeure (pandemic, end-of-year holiday period).

Christmas period: Every year, delivery times are usually extended during the period from November 15th to December 25th due to the very large number of packages processed by postal services.
We are not responsible for the extension of delivery times due to the end-of-year holidays.

In the event of non-receipt of a package within 30 days after the shipping date, an investigation is conducted with the carrier and may take several days. During this period, no refund or resend can be made.
If the package is declared lost by postal services, the buyer is entitled to either a full refund or the shipment of a similar product.